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- By visiting website for the first time, how do I trust your service quality?
After browsing the website, kindly identify the relevant content. Then, contact the sales team at sales@vertexmarketresearch.com to request free sample copies of the studies that interest you and to schedule follow-up product review calls with the analysts.
- Is sample of the research report available?
Upon receiving your inquiry, the sales team will share a sample copy of the study with you. Additionally, if there is an upcoming study, a demo sample will be provided. The purpose of the sample copy is to offer an overview of the report format and present sample market information to facilitate pre-purchase data validation.
- Do Vertex Market Research offers customization on all research reports?
Syndicated studies are intended to meet the needs of a broad audience. However, if you require specific customizations or have additional questions about the report, please don't hesitate to submit a query by filling out the form provided on the report description page. You can also contact us via email at sales@vertexmarketresearch.com or by phone at +1-1111111111.
- What will be the estimated price & delivery timeline of a customized report?
After finalizing the list of deliverables, the sales representative will share the price and timeline for a customized report with you. It's worth noting that Vertex Market Research provides a free customization on all reports. For further information, please reach out to the sales team.
- In the event that the report you are seeking is not listed in the company's product catalogue, what steps should be taken?
Although Vertex Market Research maintains a vast database of reports and market updates, not all of them are uploaded as individual studies. If you are unable to locate the information you need, please get in touch with the sales team (either via email or phone) to schedule an analyst call or send a message to discuss your specific requirements.
- What will be the format of the deliverable or report?
The reports are delivered in PDF, spreadsheet and PPT formats.
- Are discounts available?
Our goal is to assist students, academicians, NGOs, and startups with their research and consulting requirements. To achieve this, we have created a unique pricing policy that includes discounts and payment plans. If you would like to take advantage of our special pricing, please reach out to our sales representative at phone: +1-1111111111 or email: sales@vertexmarketresearch.com.
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Ordering and Delivery
- How can I purchase a report?
If you wish to purchase research report, a “Buy Now” option is available on report page. Click on the button and follow the steps:
- Select appropriate report.
- Check order and fill your details.
- Make payment via available payment options or wire transfer.
- We will send you the invoice. In case of a wire transfer, please sign the purchase contract.
- Sales team will contact you within 1 Hour after receiving full payment.
- How soon will I receive the report?
Upon confirmation of payment, reports will be delivered within 2 to 48 hours. However, due to the difference in time zones, some clients may experience a delay in delivery. Rest assured, all published reports will be dispatched within 48 hours of payment confirmation. Please keep in mind that if you make a purchase over a weekend or holiday, you will be contacted on the next business day.
- How will I receive the report?
The report, in PDF format, will be electronically sent to your registered email address. To ensure that our emails are delivered to your inbox, please whitelist our domain (@vertexmarketresearch.com). If you receive any emails from Vertex Market Research that are marked as spam, please mark them as "not spam".
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License Type and Purchase Options
- What are single user, multiple user and enterprise user licenses?
Product licenses are designed to regulate readership and distribution rights.
- The purchase of a 'Single User License' grants access to a specific report for one person only
- The purchase of a 'Multi User License’ grants access to a specific report for two to five users only
- The purchase of an 'Enterprise License’ grants access to a specific report to a company wide audience.
- Can I purchase chapters/segments from a research report?
We typically do not encourage the sale of individual segments from within a study, as doing so may not accurately convey the study's overall meaning or present a comprehensive view of the market. However, in certain circumstances, we can provide select chapters based on the client's specific requirements.
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Payments and Invoicing
- What types of payment are accepted?
For online orders we accept Visa, American Express, Mastercard, Discover, and Diner’s Club. You can also use bank wire transfer or invoice by contacting customer service at +1-1111111111 or sales@vertexmarketresearch.com.
- How secure is online purchase?
Keeping the clients’ information safe and secure is our highest priority. We primarily trust “PayPal” for payment options. We don't store your details.
- What are the payment terms?
Once payment has been made, it is non-refundable in accordance with our standard company and industry policy. Our products and reports are based on the principle of knowledge transfer, and therefore, refunds cannot be issued once the client has read the study. To prevent such situations from occurring, Vertex Market Research offers all of our clients comprehensive and transparent pre-purchase facilities.
Read refund policy.
- I have a problem with processing the payment?
Although rare, if the payment gateway fails to verify your credit card information, you will receive a notification while filling out the payment form. From our experience, the most common payment-related issue is a billing address mismatch. However, if you encounter any other issues, please contact us immediately and we will address the issue promptly.
If payment is deducted but still getting an error message, then kindly contact us immediately with screenshot of the payment at sales@vertexmarketresearch.com or call us at +1-1111111111
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Post-Sale Queries
- How to connect our research analyst after report I purchased?
With every purchase, Vertex Market Research offers a free 60-minute access to our analysts. These analyst minutes are intended to assist our clients with any report-related questions or concerns, as well as provide insights into the analysts' perspectives.
- The report does not cover everything that I was ordered. How can Vertex Market Research help?
At Vertex Market Research, our studies are designed to cater to all market participants across the value chain in a holistic manner. However, we understand that requirements can vary greatly in the field of consulting. We request that you share your customization requests with us prior to making a purchase. If you don't find what you need in our report, we also offer post-sale customization options.
- Is there any payment for post-sale customization?
We provide a first complimentary customization option for our syndicated reports to our clients. After first customization, there will be charges for customization which will be discuss with research team.
- How can I contact Vertex Market Research?
You may reach us at:
- Email: sales@vertexmarketresearch.com
- Phone: +1-1111111111 (U.S.)
